You can reach Maple Store's customer support via phone at +91 63660 63660 or email us at care@mapledtl.com. Our team is available six days a week to assist you with any queries related to buying or selling pre-owned devices.

If you encounter any problems with your order, such as delays or product concerns and doubts, please contact our support team promptly. Provide your order ID for faster assistance.

To return a pre-owned device, ensure it is in the same condition as received. Contact our support team to obtain a return label and follow the provided instructions for a hassle-free return process.

Yes, Maple Store offers a platform to sell your pre-owned phones. Visit our website, select the 'Sell Old Phone' option, provide the necessary details about your device, and we'll guide you through the process.

No, the original packaging is not mandatory. However, providing accessories and the original box can potentially increase the resale value of your device.

Absolutely. Maple Store ensures secure transactions and complete data privacy. We recommend performing a factory reset before selling your device to ensure all personal data is removed.

You can sell a variety of devices, including smartphones, tablets, laptops, and smartwatches. Ensure the device is in working condition and provide accurate details for an appropriate valuation.

The value is assessed based on the device's model, condition, age, and market demand. Providing honest and detailed information ensures a fair and accurate quote.

If there's a discrepancy between the described and actual condition, Maple Store will offer a revised quote. You can choose to accept or decline the new offer.

Once your device is inspected and approved on-ground, payment is processed immediately. You can expect the payment to reflect in your account within 24-48 hours through your preferred payment method.