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E-commerce policies

Privacy Policy

At Maple Digital Technology International Private Limited (hereinafter referred to as “Maple”), we value your concerns about online privacy & security while browsing and shopping at our website www.maplestore.in (hereinafter referred to as “Website”). We make every effort to guarantee that the information you provide will be used in accordance with the privacy statement.

This privacy policy sets out how Maple and Website uses and protects any information that you give while you use this website.

We value your feedback and look forward to improving our services to better meet your needs. Maple may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Maple and Website collect basic information required to service your requests, including your name, mailing address, email, and phone number. This information is collected when you purchase products or services offered on the website or sign up for email notifications or for any other services. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send communication for the order placed for our products or services offered on the website
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.

Security

Maple is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to other sites

At times, Maple may provide links to other company websites which we believe may be of interest to you. Maple is not responsible for the content or services on these sites, and if you choose to explore these links, we suggest you review their privacy policies.

Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Maple Digital Technology International Private Limited

Toll-Free: 1800 266 3545

Email ID: [email protected]

Shipping and Delivery policy

Maple Digital Technologies International Private Limited (Hereinafter referred as “Maple”) has partnered with reputed Logistic partners for our logistic services, to ensure that all our products reach you in the best of conditions with minimum to no damages. We ensure using the best quality Packaging Material from reliable vendors and ensure thorough testing of package-worthiness before using them for shipping and delivery of our products.

In rare cases where you are not satisfied with the quality of the product delivered to you, we welcome you to drop an email to our registered ID, and we will look into the issue and address it on a case by case basis at the earliest.

Maple is not liable for any delay in delivery by the logistics partner and only guarantees to hand over the consignment to the courier company within 2 working days from the date of the order and payment. Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 10 business days.

  • Maple does not charge any separate Shipping Charges in addition to the price shown at the time of placing the order.
  • Maple is in no way responsible for any damage to the order while in transit to the buyer.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

Cancellations, Returns & Refunds

Cancellation Policy

Maple Digital Technology International Private Limited believes in helping its customers as far as possible, and has therefore developed a liberal cancellation policy. Under this policy, Cancellations will be considered only if the order has not been shipped.

Returns

Maple Digital Technology International Private Limited (Hereinafter referred as “Maple”) takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with reputed Logistic partners for our logistic services, to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect or a product which is dead on arrival, Maple and/or it’s Logistics Partner will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team on the email ID – [email protected] within 24 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Maple Store to get such cases addressed.

For Dead on Arrival Products (DOA), a product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. In case you receive a DOA product, our Apple authorized service center will determine whether the product is DOA and offer you the following options:

  • Replacement: The same product that you ordered will be shipped to you by Maple, on receipt and diagnosis of the DOA product. Our Support representative will contact you with the replacement product delivery details and the procedure for returning the DOA product.
  • Service: You may have the DOA product repaired; however, once serviced, the product is no longer eligible for replacement.
  • Refund: Once we receive the product(s) back and verify packaging/condition, we will initiate refund procedure for your money within 1-2 working days.

 

Maple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Maple may hold the customer accountable for handling fees.

Maple does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions:

  • The customer should notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
  • Products should be returned in their original packaging (along with the accessories therein), condition along with the original price tags, labels and invoices.
  • The Delivery Executive will refuse to accept the return if any of the above conditions are not met.
  • Acceptance of return will be considered only post final approval from our product team.

 

Refunds

Refunds will only be considered under the following circumstances:

  • You received a product which is damaged (either functional or cosmetic or any damage incurred during transit) as per OEM standards
  • If the delivery is delayed due to unforeseen circumstances (natural calamities, disasters, pandemic, etc.) or Govt. restrictions on movement
  • If the product is not in stock for 15 working days after the complete payment has been made against the purchase

For damaged products, if the refund claim is deemed valid, we will process the refund after receipt of the product by Maple Digital Technology International Private Limited, and once our Authorised Service Centre team validates the claim. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days after claim is approved and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to the original bank account.

 

Terms of Use

Welcome to www.maplestore.in

www.maplestore.in and its affiliates provide their services to you subject to the following conditions. If you visit or shop at www.maplestore.in, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.maplestore.in service or visit or purchase from any business affiliated with www.maplestore.in, whether or not included on the www.maplestore.in website, you will also be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to www.maplestore.in, to understand our practices.

Electronic Communications

When you visit www.maplestore.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.maplestore.in or it’s content suppliers. The compilation of all content on this site is the exclusive property of www.maplestore.in. All software used on this site is the property of www.maplestore.in or its software suppliers.

Trademarks

Maple Digital Technology International Private Limited has been registered under the Trade and Merchandise Act and Rules at Mumbai under different classes with a registration number. Any violation of our trademarks will be liable for legal action.

Site Access

www.maplestore.in grants you limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without expressed written consent of www.maplestore.in. You may not use any proprietary information (including images, text, page layout, or form) of www.maplestore.in and its affiliates without expressed written consent. You may not use any Meta tags or any other “hidden text” utilizing www.maplestore.in’s name or trademarks without the expressed written consent of www.maplestore.in. Any unauthorized use terminates the permission granted by www.maplestore.in. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.maplestore.in so long as the link does not portray www.maplestore.in, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Maple logo or other proprietary graphic or trademark as part of the link without expressed written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.maplestore.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk Of Loss

All items purchased from www.maplestore.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

www.maplestore.in and its affiliates attempt to be as accurate as possible. However, www.maplestore.in does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.maplestore.in itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and shipping charges, unless specified otherwise in the Shipping Fees. With respect to items sold on www.maplestore.in, we charge you before your order has entered the shipping process. For any reason if we are not able to ship you the product(s) as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • Please note that this policy applies only to products sold and shipped by www.maplestore.in.
  • The prices displayed on this site are quoted in Indian Rupees (INR).

 

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by www.maplestore.in on an “as is” and “as available” basis. www.maplestore.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, www.maplestore.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. www.maplestore.in does not warrant that this site, its servers, or e-mail sent from www.maplestore.in are free of viruses or other harmful components. www.maplestore.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Whilst we try and ensure that the details, descriptions, and prices of the products displayed on the Website are accurate, errors may occur. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any order that you may place based on such erroneous, inaccurate, or out-of-date information regarding pricing, shipping, payment terms, or return policies. To the maximum extent permitted by applicable law, Maple Digital Technology International Private Limited assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of the content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party. In any case, the total aggregate liability arising with respect to this agreement, and the program will not exceed the total referral fees paid or payable to you under this agreement.

Independent Investigation

You acknowledge that you have read this agreement and agree to all its terms and conditions. You understand that we may at any time (directly or indirectly) solicit customer referrals on terms that may differ from those contained in this agreement. You have independently evaluated the desirability of participating in the program and are not relying on any representation, guarantee or statement other than as set forth in this agreement.

Indemnification

You agree to defend, indemnify and hold Maple Digital Technology International Private Limited and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Applicable Law

By visiting www.maplestore.in, you agree that the laws of India, under the jurisdiction of the Courts in Mumbai, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and www.maplestore.in or its affiliates.

Disputes

Any dispute relating in any way to your visit to www.maplestore.in or to products you purchase through www.maplestore.in shall be submitted to confidential arbitration in Mumbai, India, except that, to the extent you have in any manner violated or threatened to violate www.maplestore.in’s intellectual property rights. Maple’s property www.maplestore.in may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Site policies, modification, and severability Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to www.maplestore.in. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Maple Digital Technology International Private Limited
Corporate Office & Registered Address: 908-909, Lodha Supremus, Tunga Village, Saki Vihar Road, Chandivali, Powai, Mumbai – 400072, Maharashtra

 

 

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