Overview:
You feel good when you have the world’s latest gadgets. With Eleva, you will also feel privileged. Eleva is a customer loyalty program specially designed for Maple customers only.
Once you are a part of the Eleva community you receive multiple benefits throughout the term of your plan. With Eleva, you get,
- Instant device replacement with ‘No Questions Asked’ policy
- Priority access to the service desk.
- Special attention to NPI bookings
- Free doorstep pick up and drop service for you and your family members using Apple devices who are a part of the plan (up to 2 times).
- Flat 10% off on Premium Jet Service bookings*
The privileges never end. And that is something you can look forward to.
Eleva Lite:
With Eleva Lite, you can avail privileges like,
- Duration: 2 years
- Instant Device Replacement (2 replacements* in 2 years).
- Discount on Service or Labour Fee*.
- Zero waiting time. Same-day service guarantee.
- Doorstep pickup and drop for your devices
- Flat 10% off on premium flying services by Blade.
- Priority access to new product booking.
Does not cover,
- Assured Buy Back (ABB)
- Priority access to service + engineers and video support
- Cyber Crime benefit of INR 50,000/-
- Moneyback Value benefit.
*Please note:
- Eleva subscription fee doesn’t change with variant and colour.
- Eleva provides like-to-like replacements.
- An invoice is a must to avail Eleva.
- Eleva can be bought within 7 days of purchase of the new device.
- Only one replacement can be done in one year.
- Eleva can also be bought on the replaced device.
- Benefits under Eleva are non-transferable.
- Eleva benefits are not applicable on battery and accessories wear and tear.
- Eleva services will be denied if your device is tampered with.
- In case your device is replaced by the brand we need a Swap letter confirming the same.
- Eleva doesn’t cover theft.
* Terms and conditions apply.
Frequently Asked Questions
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What is Eleva?
Eleva Privilege is the country’s first and most premium customer Privilege Program that looks out for your devices and yourself. Eleva introduces India’s first Replacement program with no questioned asked offer, in flat 30 mins* or Assured BuyBack feature (ABB) of flat 60% on your invoice price to help you upgrade and keep up with the trend without burning a hole in your pocket*. ABB remains the same every day till the validity period. Price change does not affect it. Also, Eleva rewards you with amazing deals on various trending brands, Home Gadgets Services, Grooming Services, Flying in choppers etc. We hate to say “NO” to our customers so we will allow you flexibility as per your liking. Of course, it has to be under our guidelines. Eleva comes in multiple variants, so choose as per your need.
* Varies depending upon Eleva Variant you choose. Benefit changes depending upon the age of the gadget. Subject to stock availability at POS.
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What are the benefits and rewards of this Privilege Program?
Check our benefits below and try not to fall in love :
- Replacement in under flat 30 mins*
- ABB (Assured Buyback) of flat 60% all day every day*
- The device price is Up, and ABB same. Device price Down, ABB same. Price change does not affect ABB
- Zero waiting time. Same-day service guarantee
- Doorstep pickup and drop for your devices plus also your family apple devices
- Flat 50% off on Service or Labour Fee on any Apple product of a family member,
- Loaner Device facility “PAN INDIA” in case your device has gone under warranty services*
- Priority access to the service desk, NPI(New Product Introduction), Engineers
- Get anyone Grooming service free from our partner
- Flat 10% off when you fly with our partner
- One Free AC jet service for your home
- Moneyback feature* makes your next upgrade more affordable irrespective of the device condition & offer is over & above any cashback option provided by our partner or brand.
- Cyber Security Sachet Protect you from digital theft & fraud up to INR 50000/-*
* Varies depending upon Eleva Variant you choose. Benefit changes depending upon the age of the gadget.
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I and my friend want to know whether we can buy Eleva and what we need to keep in mind.
Anyone who has bought the latest iPhone, iPad, Apple Watch or Macbook – Air & pro series with M2 chip, can Buy Eleva within 7 days of the new device purchase from our partner store. We welcome everyone. However, Eleva is not available on old devices and devices purchased outside of India. Also, the amazing thing about Eleva is the “No Activation Process”. Once mentioned on your invoice, it is automatically done.
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What is the validity of this Privilege Program?
Applicable only on the latest NPI, Eleva comes in multiple variants with 1 & 2 years options.
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My Kid was using my phone and now it’s acting weird, what should I do?
No worries. Just walk into our nearest partner store (click here for store list), show your Invoice and avail of Replacement or Upgrade with ABB. Your device, Your choice. No questions asked every question answered. Change your model, change your device colour, change your GB variant, we allow you unmatched flexibility
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I want to upgrade my device, how can Eleva Privilege help me?
ABB (Assured BuyBack) Feature was created just for this question. Just walk into our nearest partner store, get your device checked and voila get a voucher for 60% of the invoice price in no time. Use the voucher amount to upgrade. You know what’s more amazing, this price is the same all day, every day.
* Varies depending upon Eleva Variant you choose. Benefit changes depending upon the age of the gadget.
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Can Eleva be transferred to another New device?
We would love to do that but since Eleva is tagged to IMEI number and the New device will have a new IMEI number, we would be unable to process that.
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My phone model is not available anymore or is discontinued by the brand, How can I avail replacement benefit?
In such scenarios, we will offer ABB of 60% on the invoice price which can be used to upgrade or for buying any accessories as per your liking.
* Varies depending upon Eleva Variant you choose. Benefit changes depending upon the age of the gadget.
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Can I Get ABB benefit as cash?
Currently, we are unable to do this. However, we are working on it and you would be the first one to know when it goes live
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Do I have to submit any KYC documents while using Eleva?
While buying No, While availing certain services, Yes. You just have to provide any one valid ID proof – Passport, Aadhar Card, other Government ID bearing Photo and Address of the person etc
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I just lost my phone, will Eleva help me?
We hate saying no to any of our customer requests, but currently, we would be unable to help you
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How many times can I use the feature of replacement or ABB?
Twice depending on the variant of Eleva you choose. You can either replace the device or avail of ABB or both depending upon the device. However, rewards and benefits activated before expiration will continue till their expiry date
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Can I have a free look-in period to use Eleva and can I cancel it later?
This feature is normally applicable on Insurance contracts and since Eleva is a Privilege Program and not an insurance program, you won’t be able to cancel the subscription
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My manufacturer just replaced my phone with a brand new one due to some defect, how can I avail of Eleva features?
No worries, we have got you covered. You just have to provide a swap letter or details given to you by the brand during replacement confirming the same
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How can I activate or use different benefits and vouchers provided to me?
The Eleva Kit delivered to you has different vouchers. Every voucher has all the instructions and directions mentioned on it to avail of the benefits. Follow the same and have an amazing time
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The voucher code provided to me is not working!
No worries. Just inform us about the issue and we will get it sorted for you
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I already have an active subscription to one of the rewards offered by Eleva and it expires after 6 months, while the voucher says that the code is only valid for 90 days. How can I utilise the benefit offered to me?
Follow the instructions mentioned against it and enter the voucher code, your voucher will be auto-activated after your active subscription expires
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Can I Buy Eleva on my replaced or upgraded device?
Sure, Why not!
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Does the feature in this Privilege Program Vary depending upon the variant?
Yes, it varies depending on the variant you choose & the gadget you purchase.
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What does No Question Asked Policy means
It means we will not bore you with any questions. We will simply follow your command subject to your wish as per our guidelines set. We give you the flexibility to choose any colour or storage of your choice for your gadget. We make your gadget purchase more affordable with Money Back Feature. We reward you regularly with new partner benefits such as grooming, AC service or Travel etc
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