Terms and Conditions for Service

Pick Up and Drop Service

• The pick-up and drop service program (Service) is provided by Maple Digital Technology International India Pvt. Ltd. (Maple) for In Warranty as well as Out Of warranty (OOW? products of Apple, i.e. iPhones, iPad, iPod, MacBook, iMac, Apple Accessories, Apple Watch and Homepod (hereinafter referred to as Device). The Device coverage under this Program may change from time to time.
• This Program will be valid till further Notice for areas falling within the municipal limits of Mumbai Metropolitan Region only.
• The service is offered only for Apple Products irrespective of their warranty.
• Under this Program, customer needs to register the Service by visiting the Page    https://maplestore.in/support/
• While making the request, you will be required to share your details such as your name, mobile number, email id, Problem in device , address  from where the device needs to be picked-up and dropped. The customer needs to ensure that all the details provided by you are correct and agrees that once the registration process to avail the Service is completed, Maple will not be held responsible for loss incurred by customer on account of any incorrect information provided by Customer at the time of registration.
• Upon making the request, pick up & drop agent (Agent) will contact you for confirmation on your registered pick up request number and upon such confirmation he will visit for pick up.
• In case of Out Of Warranty device repair Service/ Pick up and Drop charges are free, If the repair quote is not approved after diagnosis then handling/ inspection charges applicable as per Service Centre Policy.In case of Out Of Warranty device ? handling/ inspection charges will be applicable as mentioned below:

• For Mac OS Installation Charges will be INR 1500.
• Service Center will inform about the repair charges (Spares Replacement) before carrying out repair in case of OOW products.
• Once you handover the Device to Agent,  it will be deemed that you have given your consent to  Service Center(s) to approach you and send communication/information to you regarding this services through call/SMS/email.
• All Pick up device will be Picked up within 24 business Hrs once we receive your request.
• Pick up and drop of the Device will happen from your registered address only, provided at the time of raising the request.
• You must check the ID of Agent before handing over the Device. An OTP will be generated and sent to your registered mobile number at the time of pick-up, which will be acknowledgement of handing over of the Device. The OTP needs to be provided to the Agent.
• You are advised to take data backup before handing over Device to the Agent. The Service Center will not be responsible for any data loss during this service or repair. No claims of any sort shall be entertained against Maple Service Center(s) with regard to data loss.
• You are advised to format the Device and also remove SIM card before handing it over to the Agent for service/repair.
• You are advised to turn off the FMI (Find my iPhone / Find my Mac) from your device before handing it over to the Agent for service/repair.
• Once your Device reaches the Service Center(s), the same will be examined by Apple Certified Technician and upon physical verification an estimate of the repair service will be communicated to you via email/phone/SMS in case if device is not covered under Warranty.
• Upon your confirmation and consent to proceed with the repair, Service Center(s) will share payment link with you for making the payment for the repair service. Once you make the payment for the repair service, Service Center(s) will carry out such repair and deliver the Device to you through its Agent at your registered address only.
• In-warranty repair shall be carried out subject to warranty validation upon submission of device and technician diagnosis, Customer need to provide Proof of Purchase documents in case of Accessory Purchased separately.
• Charges once paid shall not be refundable.
• THE CUSTOMER SHALL TAKE DELIVERY OF THE PRODUCT WITHIN THIRTY (30) DAYS AFTER REPAIR OR UN REPAIR INTIMATION OVER EMAIL/PHONE OR IN WRITING BY THE SERVICE CENTRE. IN THE EVENT CUSTOMER DOES NOT TAKE THE DELIVERY WITHIN THIRTY (30) DAYS, SERVICE CENTRE RESERVES THE RIGHT TO SCRAP THE PRODUCT
• By availing the service, it would be deemed that the customers have given their consent to Maple to contact them through call, SMS or email on the details provided by them for the purpose of this offer or for any future communication from Maple.
• Maple reserves the right to change/alter/modify/extend/annul this Program or modify any terms and conditions mentioned herein at any given point of time at its sole discretion and without any prior notice.
• During the service ordering process, you must notify Maple of any unauthorized modifications, or any repairs or replacements not performed by Maple or an Apple Authorized Service Provider (?AASP?), that have been made to your product. Maple will not be responsible for any damage to the Device that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Maple or an AASP. If such damage occurs, Maple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorization, Maple will return your product unrepaired in the damaged condition without any responsibility. Maple reserves its right to charge handling fees for such cases.

Terms and Conditions for Walk-in Service 

Before you bring in your device

• Back up your iOS device.
• Have your Apple ID password ready. For some repairs, you?ll need your Apple ID password to erase your device and turn off Find My.*
• If your iPhone needs battery service, make sure that the battery percentage is at 30% or less when you bring it in, if possible. This will save time on your repair.

• ?Listed prices are subject to change as per Maple Policy.
• ?GST will be charged extra as applicable.
• -These prices are exclusive of Labor & other consumables used in the repair. The exact repair cost will be confirmed at Service Centre after the initial diagnosis.
• -Listed prices are subject to change as per Maple Policy.
• In case the Service Centre has inspected the product for service but subsequently, the customer does not wish to get the service done, in such case an inspection fee is applicable and the product will be returned without repair.
• There will be a limited period warranty on any repair carried out, in case the same part fails again depending on the part. In order to avail the warranty, customer shall be required to produce the customer service record or invoice of the repair of the said product.
• If you?re unable to turn off Find My, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don?t remember your Apple ID and Password, please go to iForgot.
• In the event of repairs of any of the units, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. The time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
• In case of any damage to the product/misuse detected by the authorized service centre personnel, the warranty conditions are not applicable and repairs will be done subject to the availability of parts and on a chargeable basis only.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES

• The product purchased is not used as determined by the authorized service Provider
• Defects caused by improper use, as determined by the Authorized Service Provider
• Warranty shall be void if the product has failed under certain conditions/types(example: Waterlogging, misuse, Physical Damage etc.)
• Modification or alterations of any nature made in the circuitry by the purchaser or unauthorized personnel, as determined by the company personnel.
• Any Third Party Repair was done in the Device
• Defects caused by household pets, rats, cockroaches or any other animals or insects.
• The Customer shall take delivery of the product within thirty (30) days after repair or un repair intimation over email/phone or in writing by the Service Centre. If the customer does not take the delivery within thirty (30) days, Service Centre reserves the right to scrap the product.
•  Under no circumstance is the company liable for loss directly or indirectly for any of the following:
• Loss or damages to records, information or data.
• Customer is advised to take back up for all the contents before handing over the device for repair. The company shall not be liable for any data, records or program lost due to repair.
•  Warranty does not cover normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays).

Terms and Conditions for the Best Exchange Value in the City

Best exchange value in the city: Maple will only match up the best exchange value of online and organised vendors and not the local and unorganised vendors.